Descripción del puesto
Systems Engineer is responsible for providing superior support to our clients. As a front line contact, you will ensure that our products are working as intended, assist with complex technical solutions, and address technical questions. This may involve troubleshooting issues, investigating and reporting product bugs, and offering suggestions to maximize performance and product functionality. Solution Support Engineers will be expected to gain a rapid familiarity with our products to effectively troubleshoot and provide sound resolutions and/or recommendations. A successful candidate must be able to thrive in a fast-paced environment, where they will be expected to contribute to the development of policies, procedures, and best practices
Requisitos
Required Qualifications:
- Proven working 3+ years’ experience in enterprise technical support
- Bachelor’s degree, preferably in Computer Science, MIS or equivalent
- Experience with 24/7 on-call customer/system support
- Working knowledge of Windows/Unix/Linux systems, utilities and scripting
- Experience supporting multi-tier architecture from web, app to backend systems/databases.
- Experience with database queries SQL, Oracle, Posgress or similar
- Experience with observability/monitoring tools such as Dynatrace and Splunk
- Experience with ticketing tools such as ServiceNow, Jira, SalesForce or similar
- Proficiency in a scripting language (shell scripts, perl, ruby, or similar) a plus
- Experience to AWS and Kubernetes a plus
- Strong problem-solving skills and meticulous attention to detail
- Experience with incident management and problem management processes
- Experience managing PII/secure/sensitive data
- Must be a self-starter with a high degree of energy and be able to multi-task with ease
- Excellent client-facing skills with strong communication and interpersonal skills, both oral and written
Beneficios
Seguro complementario y de vida bastante completo que incluye asesoría Nutricional 🥗, Deportiva, Clínica del Sueño 🌛, apoyo Psicológico, Kinesiología, Psicopedagogía, Fonoaudiología, Consultas de Telemedicina, Descuentos en Farmacias. Convenios y descuentos con clínicas dentales 🍭, ópticas, gimnasios. Día libre por cumpleaños 🍰 y Aguinaldos. Convenio con Fundación Arturo López Pérez (FALP) para el cáncer
Nosotros
Tata Consultancy Services es una organización de servicios de TI, consultoría y soluciones de negocios que entrega resultados reales a negocios globales, garantizando un nivel de certeza que ninguna otra empresa puede igualar.
TCS ofrece una cartera integrada, centrada en consultoría, de servicios de TI, BPS, Infraestructura, Ingeniería y Assurance. Esto se entrega mediante su Modelo de Red de Entregas Globales™ único y reconocido como referente de excelencia en el desarrollo de software.
Parte del Tata Group, el mayor conglomerado industrial de India, TCS tienen presencia global y cotiza en la Bolsa Nacional de Valores y en la Bolsa de Valores de Bombay, en India.
